Computer telephony demystified: putting CTI, media services, by Michael Bayer

By Michael Bayer

The prevailing cellphone infrastructure is readily being changed with items, structures, and ideas in accordance with off-the-shelf laptop know-how. Michael Bayer's machine Telephony Demystified delivers every thing you want to benefit from customizable telephony know-how. ideal for everybody from name heart managers, community planners, and CIOs, to telecom engineers, this can be the one-stop, plain-English educational and reference publication in this scorching subject. you can find concept-clarifying illustrations and lots of solutions and insights into this key know-how sector, including:A entire framework for designing and comparing items, companies, and ideas in accordance with all proper CT criteria specificationsA thorough rationalization of CTI and the way to enforce and expand name processing functionalityCoverage of media providers applied sciences together with Text-to-Speech (TTS) and automated Speech reputation (ASR)Integrated factors of either conventional and next-generation switching cloth know-how corresponding to IP telephonyReal-world situations that show how CT expertise can enhance company and daily existence

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This book covers all the concepts and details you need to know about CT technologies, and then illustrates how these technologies are applied in typical CT solutions. 11. 1 The Importance of Telephony The telephone is the single most important communication appliance in the world today. Despite the high levels of acceptance for various other forms of information technology, including consumer electronics products and personal computers, the telephone (in all of its forms) remains the only communication device that can be considered ubiquitous.

3. Messaging Messaging involves the delivery of electronic mail, fax mail, voice mail, and any other form of information that is sent by one person to one or more specified people, to be delivered at some later time. 4. Publishing and Browsing Publishing and browsing technologies complement messaging technologies. While messaging is a directed broadcast of information to a particular address, publishing and browsing technologies allow information to be made available to a designated community of people who are granted access.

As shown in Figure 1-1, CT technology not only gives you full access to telephony technology, it actually amplifies its utility! The following examples illustrate how computer technology has the power to amplify the power of telephony and make it more accessible. • At a pay phone: - Without CT, you have to laboriously enter your carrier preference (if you can remember the access code), credit card information, and number you want to dial. - With CT, you simply point your personal digital assistant (PDA) or laptop computer at the infrared (IR) port on the pay phone and click on a person's name.

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