Computer telephony integration by Rob Walters

By Rob Walters

This revised version presents in-depth insurance of all of CTI, together with expertise, criteria, functions, procedure engineering, constitution, the marketplace, and destiny advancements. The publication beneficial properties extended insurance of CTI and a wealth of latest details on media processing, automation and messaging. It additionally encompasses community merging, relatively voice over the net protocol, in addition to TAPI, TSAPI and JTAPI. Plus, new case reports convey the place and the way laptop phone integration is used. The reader will get a close evaluation, together with: the historical past of CTI and its speedy evolution throughout the Nineties; the underlying applied sciences of the CTI international; the methods telephony and computing might be associated; the abundance of integration functions; and all features of convergence - on the computer, server and community degrees.

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The progress of the call is not monitored by the computer. Is simple autodialing a CTI application? Many PCs provide this capability through the addition of a modem or a simple telephone card. It does represent a functional merging of voice and data services, albeit at a basic level. Autocalling can be regarded as the baseline for a definition of CTIeverything above this level is CTI. It is the applications above this level and their realization that will be of interest here, especially where the central business application is being extended into the telephone world.

Page 8 The system Strowger designed was entirely electromechanical. The building blocks were electromagnets and electromagnetic relays. 1 gives an insight into the overall appearance of the equipment. Calls were routed under direct control of the user's dial. The system has no intelligence except that which is implied by the way individual Strowger switches are wired together. Strowger switches are called two-motion selectors. The contacts that carry the telephone call can be moved up vertically or swept around horizontally.

The barriers are not physical. Liz and Kate will be using the same computer system for rental bookingseven if the connections to that computer are different. The telephone system may not be physically connected to the computer system, but even if they aren't connected there are many ways in which they could be. The barrier is not a physical one. Exactly what it is and how CTI overcomes it is the subject of this book. Before plunging into the detail of CTI, it is worthwhile to consider an example of the use of the telephone and computer that illustrates a more congenial coexistence.

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