Developing Your Conflict Competence: A Hands-On Guide for by Craig E. Runde

By Craig E. Runde

A pragmatic source, this booklet combines guidance, checklists, routines, and tales to stipulate concrete procedures that increase the way in which leaders, managers, and someone inside a company responds to clash. starting with a sequence of questions and self-diagnostics, the authors make it easier to: hold emotional stability within the face of clash; enforce positive communications recommendations; aid others care for conflicts which are inflicting association difficulties; identify norms for dealing with clash; use particular ways for addressing clash extra successfully. "A must-have guidebook for the hot age of worldwide company. This ebook exhibits each chief the way to flip emotions of worry into emotions of security, suspicion into belief, and competitiveness into collaboration."--Jim Kouzes, coauthor of the best-selling publication The management problem and Dean's government Professor of management, Leavey institution of industrial, Santa Clara collage "Craig Runde and Tim Flanagan use their immense event to offer us constructing Your clash Competence. movement past damaging office clash to confident and positive results with the easy instruments and proposals during this must-read box guide!"--Marshall Goldsmith, best-selling writer of What acquired You right here will not Get You There, Succession: Are You Ready?, and the impending MOJO "I've learn the authors' first books, turning into a clash useful chief and development clash useful groups. Their newest ebook pulls all of it jointly by means of delivering types, examples, and thought-provoking perception. it is going to be required examining for my senior administration team."--Deborah Jallad, president/chairman, accepted Surety and Casualty corporation, Inc.

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Extra info for Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams (J-B CCL (Center for Creative Leadership))

Sample text

If the button pusher was abrasive and condescending, it might be explained by the person feeling superior and treating others as inferiors. It might also suggest that the button pusher was insecure and used the abrasive behaviors to try to cover up a sense of inferiority. The partner can brainstorm with the individual to come up with other possible explanations. The partner then asks the person how she would feel about the situation if one of the alternate interpretations was correct. Would this change the intensity of the irritation she was feeling?

This survey does not substitute for scoring the hot buttons component of the CDP, but it does provide a first glance. ADDRESSING FEARS While we often think of anger when we consider conflicts, perhaps fear is the key underlying emotion. We may fear losing out on substantive issues or losing face. Bob Acton, a psychologist and organizational development consultant, provides us with an interesting approach to reducing fear. As a conflict advisor, I assist individuals and organizations using a variety of tools such as organizational assessments, individual assessments, conflict coaching, training, and organizational effectiveness interventions.

Would this change the intensity of the irritation she was feeling? If it does, this may be one approach for cooling down the hot button reaction. 6. An alternative approach is for the partner to ask the individual if there are any helpful aspects of the button pusher’s behavior. It is easy to spot the problematic aspects of the behavior but more difficult to look for positive ones. For example, if the individual has a hot button of Micromanaging, it would be easy to see the downsides of someone else acting in that manner.

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