Groupware, Workflow and Intranets : Reengineering the by Dave Chaffey

By Dave Chaffey

This accomplished advisor for approach builders, IT managers and specialists specializes in how intranets, groupware and paintings stream applied sciences can be utilized to enhance the potency in their businesses. the point of interest is on how one can use those instruments to aid association transformation via company approach reengineering, non-stop development or TQM courses. It offers functional guidance for comparing the place those instruments may be most sensible used, choosing the right instrument and handling the levels of technique research, layout and implementation. those phases are illustrated through a case learn of regular corporation purposes. This publication is going past an outline of the on hand groupware and workflow platforms to provide an explanation for how the improvement and deployment of those structures will be controlled to ensure the aptitude is delivered.Background: Groupware begun as easy messaging functions comparable to e-mail and conferencing and has developed into extra complicated activity and rfile administration. Groupware and workflow instruments are becomng commonly to be had to be used on intranets. offers built-in assurance of workflow, groupware, intranets and the way they are often utilized to resolve company problemsPractical advisor on the right way to construct and enforce collaborative systemsDescribes how intranets can be utilized to enforce workflow and groupware

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When the PC was first introduced it was used in a standalone mode with users finding the PC an easy way to organize their own personal information with limited sharing with others. With the growth of local-area networks (LANs) it became possible to share information stored on file servers and to communicate directly via e-mail. These facilities, available years earlier in mainframe and UNIX systems, laid the foundation for PC based groupware products. As groupware has developed it has moved from a tool to help individuals communicate by e-mail through a workgroup based product to become an enterprise-wide method of communication, collaboration and communication.

2 The evolution of collaborative and supporting technologies different functions. 2 shows how groupware has evolved from the introduction of the first PC. When the PC was first introduced it was used in a standalone mode with users finding the PC an easy way to organize their own personal information with limited sharing with others. With the growth of local-area networks (LANs) it became possible to share information stored on file servers and to communicate directly via e-mail. These facilities, available years earlier in mainframe and UNIX systems, laid the foundation for PC based groupware products.

EDMS are used to create, distribute and maintain this type of documentation. The best way to understand workflow is through an example. 4 illustrates some of the typical functions of a workflow system for processing an insurance claim. Processing a new claim starts with the claim form being scanned into the system so it is easily available as an image for future reference. The workflow system will then prompt the user to associate the image with a particular customer. This may involve automatically accessing information necessary to perform the task, for example, the customer policy details.

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